Contact us
Tell us what has gone wrong with the tenancy, what paperwork you are trying to sort out, or where you are stuck, and we will point you to the right next step.
General support
Use this for questions about the wizard, your documents, account issues, Section 13 products, or technical problems.
Our office
Our registered business address and telephone number for general enquiries.
New Lane,
Bradford, BD4 8BX
Sales and partnerships
Use this if you need volume pricing for a portfolio, a letting-agent partnership, white-label support, or a custom integration discussion.
Privacy and legal
Use this for data protection requests, privacy concerns, deletion requests, or formal compliance questions.
Check the help centre first
Many common landlord questions are already answered there, including notices, arrears, rent increases, agreements, billing, and what to do next.
Browse Help Center →What to Expect
Response Time
We aim to respond to all inquiries within 24 hours on weekdays. Weekend emails are answered on Monday.
Check Spam
If you don't receive a response within 48 hours, check your spam folder. Add @landlordheaven.co.uk to your contacts.
Include Details
Help us help you faster: include your account email, order number, and specific details about your issue.
Office Hours: Monday - Friday, 9:00 AM - 5:30 PM GMT
We're a UK-based company. All times are British Standard Time (GMT) or British Summer Time (BST).
Not for Legal Emergencies
Landlord Heaven provides document generation services, NOT legal advice or emergency legal support. If you're facing an imminent court hearing or urgent legal issue, contact a solicitor immediately. We cannot provide same-day legal advice or representation.