Get In Touch

Contact Us

We're here to help. Choose the department that best matches your inquiry.

General Support

Questions about using our services, documents, account issues, or technical problems.

Average response time: 24 hours (weekdays)
Email Support

Our Office

Our registered business address and telephone number for general inquiries.

Bradford Chamber Business Park,
New Lane,
Bradford, BD4 8BX
View Refund Policy

Sales & Partnerships

Bulk pricing for portfolio landlords, letting agent partnerships, white-label solutions, or custom integrations.

Custom pricing available for 10+ documents/month
Email Sales

Privacy & Legal

Data protection requests (GDPR), privacy concerns, data deletion, or legal compliance questions.

Response time: 30 days (as required by GDPR)
View Privacy Policy

Check Our Help Center First

Most questions are answered in our comprehensive FAQ. Save time by checking there first.

Browse Help Center →

What to Expect

Response Time

We aim to respond to all inquiries within 24 hours on weekdays. Weekend emails are answered on Monday.

Check Spam

If you don't receive a response within 48 hours, check your spam folder. Add @landlordheaven.co.uk to your contacts.

Include Details

Help us help you faster: include your account email, order number, and specific details about your issue.

Office Hours: Monday - Friday, 9:00 AM - 5:30 PM GMT
We're a UK-based company. All times are British Standard Time (GMT) or British Summer Time (BST).

Not for Legal Emergencies

Landlord Heaven provides document generation services, NOT legal advice or emergency legal support. If you're facing an imminent court hearing or urgent legal issue, contact a solicitor immediately. We cannot provide same-day legal advice or representation.