Help Center

1. Choose your product category (Notices, Money Claims, Tenancy Agreements, etc.) or click "Start Wizard"
2. Answer questions about your case (property, tenant, dates, grounds)
3. Review the generated document preview
4. Complete payment (£29.99 - £179.99 depending on product)
5. Download your documents as PDF immediately

The entire process takes 10-15 minutes.

Yes. We require an account to securely store your documents and allow you to access them later. Your account is created during checkout (just email + password).

Benefits of having an account:
• Access documents anytime from any device
• Re-download documents if you lose them
• Track all your cases in one dashboard
• Regenerate documents with updated information

• Notices (£29.99): Just need an eviction notice (Section 8/21, Notice to Leave). Tenant might leave voluntarily.
• Money Claims (£179.99): Tenant owes rent arrears. Includes claim forms, arrears schedules, and witness statements.
• Standard AST (£9.99): Simple tenancy agreement for standard lettings.
• Premium AST (£14.99): Advanced tenancy with HMO clauses, guarantors, rent increases.
• HMO Pro (£29.99/mo): Manage HMO compliance (licenses, certificates, reminders). Free trial available.

UK-Wide Coverage:

• England & Wales: Section 8/21 notices, ASTs, N5/N5B court forms, MCOL
• Scotland: Notice to Leave, PRTs, First-tier Tribunal forms
• Northern Ireland: Tenancy agreements only (eviction notices planned for 2026)

Our system automatically detects your jurisdiction from the property address and generates the correct documents.

Yes. Our documents are based on official government forms (Form 6A for Section 21 in England, Notice to Leave for Scotland, RHW forms for Wales) and are accepted by UK courts and tribunals. Thousands of landlords have successfully used them.

Note for Wales: Our Welsh notice forms (RHW16/17/23) are currently English-only. For bilingual versions, obtain official forms from gov.wales.

Important: We are NOT a law firm and don't provide legal advice. For complex cases or legal advice, consult a solicitor.

Before finalizing: Yes, you can review and regenerate unlimited times while in the wizard.

After download: PDFs are editable with PDF software. You can modify text, but ensure any changes comply with UK law.

All products: Regenerate unlimited times for the same case with updated information (arrears amounts, dates, etc.) before final download

• Notices & Money Claims: 12 months from purchase
• Tenancy Agreements: Lifetime access (as long as account is active)
• HMO Pro: While subscription active + 30 days after cancellation

💡 Tip: Download and save your documents locally as backup.

Yes! Log into your account and go to Dashboard → Documents. All your purchased documents are listed there. Click "Download" to get a fresh copy.

If you've forgotten your password, use "Forgot Password" on the login page to reset it.

No. Each purchase covers ONE property/case. If you have multiple properties with issues, you'll need to purchase separately for each.

Exception: HMO Pro (£29.99/month) covers unlimited HMO properties.

No. Landlord Heaven is NOT a law firm. We provide document generation services, not legal advice or representation.

Our system analyzes your inputs and generates appropriate documents, but it cannot:
• Give legal opinions on your specific case
• Represent you in court
• Guarantee outcomes
• Provide strategic legal advice

For legal advice, consult a qualified solicitor.

Yes. Courts don't care HOW documents were created - only that they're legally valid. Our documents:

• ✓ Use official government forms (Form 6A, AT6, N5, etc.)
• ✓ Follow current legislation (Housing Act 1988, 2016 Scotland Act, etc.)
• ✓ Include all required information and clauses
• ✓ Are identical to what solicitors produce

Thousands of landlords have successfully used our documents in UK courts and tribunals.

Recommended methods (in order):

1. Hand delivery: Give to tenant in person, get them to sign acknowledgment (best proof)
2. Recorded delivery: Post via Royal Mail Signed For (proof of service)
3. First class post: Legal but harder to prove (take photo of envelope + postage receipt)
4. Email: Only if tenancy agreement allows service by email

Important: Keep proof of service! You'll need it for court. We include a "Proof of Service" template with your documents.

If rejected due to our error: We'll regenerate a corrected notice for free AND offer a full refund.

If rejected due to your error: (incorrect dates, wrong grounds, missing requirements like deposit protection) - we can help regenerate but can't offer a refund.

Our system validates your inputs to minimise errors, but you're responsible for providing accurate information.

Yes! Most landlords represent themselves in possession hearings. It's straightforward if you:

• ✓ Have proper documents (notice, claim forms, evidence)
• ✓ Followed correct procedures (notice period, deposit protection, etc.)
• ✓ Bring evidence bundle (tenancy agreement, rent statements, notice service proof)
• ✓ Dress professionally and speak clearly

All our legal proceeding products include hearing preparation guides. For complex cases (tenant disputes facts, counterclaims), consider a solicitor.

We accept all major payment methods via Stripe:

• ✓ Credit cards (Visa, Mastercard, Amex)
• ✓ Debit cards (UK & international)
• ✓ Apple Pay
• ✓ Google Pay

All payments are processed securely by Stripe. We never store your card details.

All products are instantly delivered digital documents.

Due to the instant nature of our digital products, we cannot offer refunds once documents have been generated and delivered.

Refunds only available for:
• Technical errors preventing document access
• Duplicate charges
• Unauthorized transactions

Not eligible for refund:
• One-time products after download
• HMO Pro (cancel anytime but no partial month refunds)
• User error in document generation

See full refund policy →

Email us at refunds@landlordheaven.co.uk with:

• • Your email address (registered account)
• • Order number or product name
• • Brief reason (optional but helpful)

We'll process your refund within 24 hours. Money returns to your original payment method in 5-7 business days.

• Free Trial: 7 days free, no payment required. Cancel before trial ends = £0 charged
• After Trial: £29.99/month, billed on same day each month
• Cancellation: Cancel anytime from dashboard. No further billing. Keep access until end of current period.
• No Partial Refunds: If you cancel mid-month, we don't refund the partial month (but you keep access until period ends)

Currently, no. Our prices are already significantly lower than solicitors (you save £200-400 per case).

Best value:
• HMO Pro (from £19.99/month) covers unlimited compliance tracking
• Volume discounts available for portfolio landlords

For portfolio landlords needing 10+ documents/month, contact us at sales@landlordheaven.co.uk for custom pricing.