Help Centre

1. Choose the product that matches the job: a Section 8 notice, court pack, money claim, rent increase pack, tenancy agreement, or free tool.
2. Answer questions about your case (property, tenant, dates, grounds)
3. Review the generated document preview
4. Complete payment (£14.99 - £89.99 depending on product)
5. Download your documents as PDF immediately

The entire process takes 10-15 minutes.

Yes. We require an account to securely store your documents and allow you to access them later. Your account is created during checkout (just email + password).

Benefits of having an account:
- Access documents anytime from any device
- Re-download your case bundle if you lose it
- Track all your cases in one dashboard
- Regenerate your case bundle with updated information

• Eviction Notice Generator (£39.99): You need the Section 8 notice itself, plus service steps and checks, before you go anywhere near court.
• Complete Eviction Pack (£89.99): You want the notice, court forms, and filing guidance together from the start.
• Money Claim Pack (£29.99): Use this when the tenant owes rent arrears or other tenancy debt and you need the claim paperwork in one place.
• Standard Residential Tenancy Agreement (£14.99): Use this when you need the main agreement for a straightforward residential let.
• Premium Residential Tenancy Agreement (£24.99): Fuller ordinary-residential drafting with enhanced management options. Student, HMO / Shared House, and Lodger are separate England products.
• Free Tools: Use our notice generators, calculators, and validators to get answers quickly before you upgrade.
  Browse free tools|Ask Heaven guidance

Our public products are for property in England:

• England: Section 8 notice generation, court possession packs, tenancy agreements, money claims, and Section 13 rent increase products
• Historic non-England records: Older Wales, Scotland, and Northern Ireland cases can still be resumed directly in an account if they already exist

Older non-England cases can still be opened through an existing account if they already exist.

Yes. Our public documents are based on the official England forms and prescribed formats used for the products we now sell, and thousands of landlords have used Landlord Heaven to generate their paperwork.

Important: We are NOT a law firm and don't provide legal advice. For complex cases or legal advice, consult a solicitor.

Before finalizing: Yes, you can review and regenerate unlimited times while in the wizard.

After download: PDFs are editable with PDF software. You can modify text, but ensure any changes still comply with the rules for your document.

All products: Regenerate unlimited times for the same case with updated information (arrears amounts, dates, etc.) before final download

• Notices & Money Claims: 12 months from purchase
• Tenancy Agreements: Available while your account is active
• HMO Pro: While subscription active + 30 days after cancellation

Tip: Download and save your documents locally as backup.

Yes! Log into your account and go to Dashboard → Documents. All your purchased documents are listed there. Click "Download" to get a fresh copy.

If you've forgotten your password, use "Forgot Password" on the login page to reset it.

No. Each purchase covers ONE property/case. If you have multiple properties with issues, you'll need to purchase separately for each.

Exception: HMO Pro (£19.99/month) covers unlimited HMO properties.

No. Landlord Heaven is NOT a law firm. We provide document generation services, not legal advice or representation.

Our system analyzes your inputs and generates appropriate documents, but it cannot:
- Give legal opinions on your specific case
- Represent you in court
- Guarantee outcomes
- Provide strategic legal advice

For legal advice, consult a qualified solicitor.

Yes. Courts don't care HOW documents were created - only that they're legally valid. Our documents:

• - Use the official England government forms we publicly support (Form 3A, N5, N119, etc.)
• - Follow the current England legislation and the requirements reflected in the product
• - Include all required information and clauses
• - Are identical to what solicitors produce

Thousands of landlords have used our England documents to prepare their paperwork.

Recommended methods (in order):

1. Hand delivery: Give to tenant in person, get them to sign acknowledgment (best proof)
2. Recorded delivery: Post via Royal Mail Signed For (proof of service)
3. First class post: Legal but harder to prove (take photo of envelope + postage receipt)
4. Email: Only if tenancy agreement allows service by email

Important: Keep proof of service! You'll need it for court. We include a "Proof of Service" template with your documents.

If rejected due to our error: We'll regenerate a corrected notice for free AND offer a full refund.

If rejected due to your error: (incorrect dates, wrong grounds, missing requirements like deposit protection) - we can help regenerate but can't offer a refund.

Our system validates your inputs to minimise errors, but you're responsible for providing accurate information.

Yes! Most landlords represent themselves in possession hearings. It's straightforward if you:

• - Have proper documents (notice, claim forms, evidence)
• - Followed correct procedures (notice period, deposit protection, etc.)
• - Bring evidence bundle (tenancy agreement, rent statements, notice service proof)
• - Dress professionally and speak clearly

All our legal proceeding products include hearing preparation guides. For complex cases (tenant disputes facts, counterclaims), consider a solicitor.

We accept all major payment methods via Stripe:

• - Credit cards (Visa, Mastercard, Amex)
• - Debit cards (UK & international)
• - Apple Pay
• - Google Pay

All payments are processed securely by Stripe. We never store your card details.

All products are instantly delivered digital documents.

Due to the instant nature of our digital products, we cannot offer refunds once documents have been generated and delivered.

Refunds only available for:
- Technical errors preventing document access
- Duplicate charges
- Unauthorized transactions

Not eligible for refund:
- One-time products after download
- HMO Pro (cancel anytime but no partial month refunds)
- User error in document generation

See full refund policy →

Email us at refunds@landlordheaven.co.uk with:

• - Your email address (registered account)
• - Order number or product name
• - Brief reason (optional but helpful)

We'll process your refund within 24 hours. Money returns to your original payment method in 5-7 business days.

• Free Trial: 7 days free, no payment required. Cancel before trial ends = £0 charged
• After Trial: £19.99/month, billed on same day each month
• Cancellation: Cancel anytime from dashboard. No further billing. Keep access until end of current period.
• No Partial Refunds: If you cancel mid-month, we don't refund the partial month (but you keep access until period ends)

Currently, no. Our prices are already significantly lower than solicitors (you save £200-400 per case).

Best value:
- HMO Pro (£19.99/month) covers unlimited compliance tracking
- Volume discounts available for portfolio landlords

For portfolio landlords needing 10+ documents/month, contact us at sales@landlordheaven.co.uk for custom pricing.