Cookie PolicyCookie Policy

1. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function and cannot be disabled. They include:

• Authentication Cookies: Keep you logged in to your account
• Session Cookies: Remember your wizard progress and form data
• Security Cookies: Protect against unauthorized access and CSRF attacks
• Load Balancing: Ensure website stability and performance

Functional Cookies (Opt-in)

These cookies enhance your experience but are not essential:

• Preference Cookies: Remember your language, region, and display preferences
• UI Customization: Save your dashboard layout and settings
• Feature Flags: Enable/disable experimental features you've opted into

Analytics Cookies (Opt-in)

Help us understand how visitors use our site:

• Google Analytics: Page views, session duration, bounce rate (anonymized IP addresses)
• Conversion Tracking: Understand which features lead to purchases
• Performance Monitoring: Identify slow pages and technical issues

Marketing Cookies (Opt-in)

Used to show you relevant advertising:

• Retargeting: Show ads for products you've viewed
• Campaign Tracking: Measure effectiveness of our marketing campaigns
• Social Media: Share buttons and social login features

2. Third-Party Cookies

Some cookies are set by third-party services we use:

3. How Long Do Cookies Last?

• Session Cookies: Deleted when you close your browser
• Authentication Cookies: 30 days (or until you log out)
• Preference Cookies: 12 months
• Analytics Cookies: 24 months (Google Analytics standard)

4. Managing Your Cookie Preferences

Browser Controls:

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Our Cookie Consent Tool:

When you first visit our site, you'll see a cookie consent banner. You can:

• Accept all cookies
• Reject optional cookies (essential cookies only)
• Customize your preferences for each cookie type
• Change your preferences anytime from your account settings

5. Do Not Track (DNT)

We respect the "Do Not Track" (DNT) browser setting. When DNT is enabled:

• We disable all analytics and marketing cookies
• We don't track your browsing behavior across our site
• Only essential cookies for authentication and security remain active

6. Cookies for Logged-In Users

If you have an account and are logged in, we use cookies to:

• Keep you logged in across sessions
• Remember your wizard progress if you leave mid-flow
• Save your dashboard preferences and filters
• Provide personalized product recommendations
• Show relevant HMO compliance reminders

7. Legal Basis (UK GDPR)

Our legal basis for using cookies:

• Essential Cookies: Legitimate interest (necessary to provide the service)
• Functional Cookies: Consent (opt-in via cookie banner)
• Analytics Cookies: Consent (opt-in via cookie banner)
• Marketing Cookies: Consent (opt-in via cookie banner)

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our services. Material changes will be notified via email or a prominent notice on our website.

9. Contact & Questions

If you have questions about our use of cookies, contact us: