Landlord Heaven

Rated4.8/5 | 775 reviews

Ask Heaven: Ask Your Landlord Question in Plain English

Get a straight answer on notices, arrears, tenancy agreements, and compliance, then move to the right next step when you are ready.

Ask about your case ->

Ask your landlord question in plain English and get pointed to the right next step fast.

  • Use it when you need a quick answer on notices, arrears, agreements, or compliance.
  • Get help understanding what matters before you spend money or serve anything.
  • Jump straight into the right document route when you are ready to act.

Ask Heaven

Free landlord assistant for England/Wales/Scotland/N. Ireland

Ask Heaven

Hi, how can I help you?

Free UK landlord advice for England

We’ve prefilled your question — edit or submit.

📋

Popular Topics

Ask Heaven Mascot

Recommended next step

Move forward with the right landlord action

Based on your current journey stage, we recommend one primary next step and one backup option.

Try the arrears calculator
Free UK Landlord Advice

Ask the question you actually have

Use Ask Heaven when you need a quick answer on notices, unpaid rent, tenancy agreements, or compliance. It covers England, Wales, Scotland, and Northern Ireland.

England flag

England

Section 8, arrears, agreements, MCOL

Wales flag

Wales

Renting Homes Act, Section 173

Scotland flag

Scotland

PRT, Notice to Leave, FTT

Northern Ireland flag

N. Ireland

Notice to Quit, rent recovery

Take Action

Create a legally valid tenancy agreement

Generate a compliant tenancy agreement for your rental property.

Claim rent arrears through the county court (England)

Recover unpaid rent and tenant debts via MCOL.

Popular Questions We Help With

  • •How do I evict a tenant who is not paying rent?
  • •How do I evict a tenant without Section 21?
  • •How do I recover rent arrears through the courts?
  • •What notice period do I need to give my tenant?
  • •Is my tenancy agreement legally compliant?
  • •How does eviction work in Scotland with the PRT?

Related Tools & Guides

How to Evict a TenantComplete UK guideEviction Notice TemplateStart with the broad England notice routeSection 8 Notice GuideUnderstand grounds, periods, and next stepsClaim Unpaid RentMCOL & Simple ProcedureTenancy AgreementAST & PRT templatesRent Arrears LetterDemand letter template
▶Landlord Compliance Help

Click any question below to ask Ask Heaven directly.

Deposit Protection

Landlords must protect tenancy deposits in a government-approved scheme (DPS, TDS, or mydeposits) within 30 days and provide prescribed information to tenants.

▶Quick checklist
  • ✓Protect deposit within 30 days of receipt (England/Wales/Scotland; NI has different rules)
  • ✓Use a government-approved scheme: DPS, TDS, or mydeposits
  • ✓Serve prescribed information to tenant within 30 days
  • ✓Provide certificate from the scheme

EPC Rules

Energy Performance Certificates are required before letting a property. From April 2020, rental properties in England and Wales must have an EPC rating of E or above.

▶Quick checklist
  • ✓Obtain valid EPC before marketing or letting property
  • ✓Minimum rating of E required in England and Wales (exemptions may apply)
  • ✓Provide copy to tenants before move-in
  • ✓EPC valid for 10 years

Gas Safety Certificate

Landlords must have gas appliances checked annually by a Gas Safe registered engineer and provide tenants with a copy of the Gas Safety Certificate (CP12) within 28 days.

▶Quick checklist
  • ✓Annual gas safety check by Gas Safe registered engineer
  • ✓Provide CP12 certificate to existing tenants within 28 days of check
  • ✓Provide to new tenants before move-in
  • ✓Keep records for 2 years

EICR Electrical Safety

Electrical Installation Condition Reports (EICRs) are required every 5 years for rental properties in England. Landlords must provide a copy to tenants before they move in.

▶Quick checklist
  • ✓EICR required every 5 years in England (from July 2020 for new tenancies)
  • ✓Provide copy to new tenants before move-in
  • ✓Provide to existing tenants within 28 days of inspection
  • ✓C1 (danger present) and C2 (potentially dangerous) require remedial works

Smoke & CO Alarms

Under the Smoke and Carbon Monoxide Alarm Regulations 2022, landlords must install smoke alarms on every floor and CO alarms in rooms with fixed combustion appliances.

▶Quick checklist
  • ✓Smoke alarm on every storey with living accommodation
  • ✓CO alarm in any room with fixed combustion appliance (excluding gas cookers)
  • ✓Check alarms are working on the first day of new tenancy
  • ✓Repair or replace faulty alarms within reasonable time

Right to Rent Checks

Landlords in England must verify that tenants have the right to rent in the UK before letting a property. Failure to check can result in civil penalties up to £20,000.

▶Quick checklist
  • ✓Applies in England only (not Wales, Scotland, or NI)
  • ✓Check original documents for all adult occupiers before tenancy starts
  • ✓Accept List A or List B documents from Home Office guidance
  • ✓Online checking service available for biometric residence permits/cards

Frequently Asked Questions

It explains whether Section 21, Section 8 (England), Section 173 (Wales), or Notice to Leave (Scotland) fits your situation and links you to the right generator.
Yes, it outlines arrears options, pre-action steps, and when to move to a money claim through MCOL or Scottish Simple Procedure.
It provides guidance on ASTs (England), occupation contracts (Wales), and Scottish PRTs, highlights common errors, and links to compliant templates.
Yes, it flags when you must avoid lock changes or harassment and signposts lawful possession routes for your jurisdiction.
Ask Heaven covers England, Wales, Scotland, and Northern Ireland with guidance that matches each legal system.
Yes, you can jump straight into our notice generators, money-claim tools, and tenancy agreement wizards to create the right paperwork.