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Money Claim for Bathroom Damage
If a tenant has left mould, broken fixtures, or avoidable bathroom damage behind, use this guide to work out what you can fairly claim and what proof you will need.
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Recover bathroom repair costs
Claim for Bathroom Damage, Mould & Neglect from Tenant
When tenants leave bathrooms with mould, limescale damage, or broken fixtures, recover professional repair costs through the courts.
What Bathroom Damage Can You Claim?
Mould claims require proof: You must demonstrate the mould was caused by tenant behaviour (not ventilating) rather than building damp issues which are the landlord's responsibility.
Claimable Bathroom Damage
- Cracked toilet, sink, or bath from impact
- Mould from poor ventilation (tenant neglect)
- Damaged taps or shower fixtures
- Broken shower screen or door
- Damaged grout from neglect
- Missing or broken accessories
- Blocked drains from misuse
Not Claimable / Difficult to Prove
- • Mould from building damp issues
- • Normal limescale in hard water areas
- • Sealant deterioration (age-related)
- • Normal wear on taps and fixtures
- • Hairline cracks from thermal stress
- • Grout discolouration from age
- • Manufacturing defects
Proving Mould is Tenant's Fault
Mould claims are often disputed. To succeed, you typically need:
- Check-in photos showing no mould
- Evidence extractor fan was working
- Expert report ruling out damp penetration
- Evidence of tenant behaviour (e.g., drying clothes indoors)
- Correspondence warning tenant about ventilation
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Typical Bathroom Repair Costs
| Repair Type | Typical Cost |
|---|---|
| Professional mould treatment | £150 - £400 |
| Toilet replacement (supply + fit) | £150 - £300 |
| Pedestal sink replacement | £150 - £350 |
| Mixer tap replacement | £100 - £250 |
| Shower screen replacement | £200 - £500 |
| Re-grouting bathroom | £100 - £250 |
| Re-silicone bath/shower | £80 - £150 |
| Drain unblocking (professional) | £80 - £200 |
Evidence You Need
Photo Evidence
- • Check-in bathroom photos
- • Check-out damage photos
- • Mould/limescale close-ups
- • Fixture condition shots
Documentation
- • Check-in/out inventory
- • Expert damp survey (for mould)
- • Plumber's report (for blockages)
- • Ventilation maintenance records
Cost Evidence
- • Repair/replacement quotes
- • Mould treatment quotes
- • Professional cleaning invoices
- • Plumber call-out receipts
Bathroom Damage Evidence Checklist
- Check-in photos (dated, no mould)
- Check-out photos showing damage
- Extractor fan working records
- Expert survey (for mould claims)
- Professional repair quotes
- Tenant correspondence re: ventilation
- Letter before action sent
- Tenancy agreement (cleaning obligations)
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Bathroom damage FAQs for landlords
Frequently Asked Questions
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You can claim for mould if it was caused by tenant behaviour (not opening windows, not using extractor fan, drying clothes indoors excessively) rather than building defects. You must prove the bathroom was mould-free at check-in and provide evidence of tenant negligence.
Minor limescale buildup is generally fair wear in hard water areas. However, severe limescale damage from prolonged neglect (not cleaning) may be claimable. Your tenancy agreement should require tenants to keep the bathroom clean. Extreme cases require clear before/after evidence.
Claimable damage includes: cracked or chipped toilet, sink, or bath from impact, mould from tenant neglect, damaged taps or shower fixtures, broken toilet seat, grout damage beyond fair wear, damaged shower screens, and missing or broken accessories.
Yes, if the crack was caused by tenant misuse or impact (e.g., dropping heavy objects, standing on toilet). You cannot claim for hairline cracks from thermal stress or manufacturing defects. Document the item as undamaged at check-in.
Key evidence includes: check-in photos showing no mould, check-out photos showing mould, proof ventilation was working (extractor fan), expert assessment attributing mould to condensation/lack of ventilation rather than damp penetration, and tenant communication about ventilation.
Silicone typically lasts 5-10 years and replacement is often considered maintenance. However, if sealant is mouldy due to tenant neglect (not cleaning/ventilating) or damaged by tenant actions, you may have a claim with clear evidence.
Cracked or broken shower screens from impact are claimable. Limescale on glass is harder to claim (regular cleaning issue). Damaged hinges or rollers from misuse are also claimable. Document condition at check-in.
If the blockage was caused by tenant misuse (e.g., flushing inappropriate items, hair buildup from lack of strainer use), you may claim clearing costs. Get a plumber's report stating the cause. Normal usage blockages are harder to claim.
Typical costs: toilet replacement £100-250, sink replacement £100-300, professional mould treatment £150-400, tap replacement £80-200, re-grouting £100-250, shower screen replacement £200-500. Get professional quotes.
If costs are within the deposit, use deposit dispute resolution first (free). Go to court if costs exceed the deposit, the tenant disputes the deposit decision, or you need a binding CCJ for collection.
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