Rated4.8/5 · 577 reviews

Solicitor-grade • Compliance-checked • Court-ready4.8/5 · 577 reviews

Claim Unpaid Tenant Bills with ConfidenceClaim Unpaid Tenant Bills with ConfidenceStart a Money ClaimStart a Money Claim

Build a compliance-checked, court-ready claim for unpaid water, broadband, and tenancy-linked bills.

Start Money Claim →

View Money Claim Pack →

N1 claim form, PAP-DEBT letter, interest calculation, and structured particulars of claim included.

Trusted by UK landlords

Recover tenant bill debts

Claim Unpaid Bills from Tenant

Water rates, broadband, TV licence, and other bills your tenant was responsible for but didn't pay.

Start Unpaid Bills Claim View Money Claim Pack

Common Bills You Can Claim

Water Rates

Metered or unmetered water bills charged to the property during tenancy.

Broadband/Internet

Internet service bills if tenant was contractually responsible.

TV Licence

TV licence fees if specified in tenancy agreement.

Phone Lines

Landline rental or phone service charges.

Waste Collection

Private waste collection or bulky item removal charges.

Service Charges

Building service charges if tenant was responsible.

Important: Gas and electricity usually transfer with the tenant automatically. Suppliers typically pursue the person using the energy directly. See our unpaid utilities guide for specific energy bill situations.

Water Bills: Special Considerations

Why Water is Different

Water companies cannot disconnect supply for non-payment
Bills are often tied to property, not occupant
Landlords may remain ultimately liable to water company
Metered properties: easier to calculate tenant's usage

Metered Properties

• Get meter readings at start and end of tenancy
• Request itemised bills for tenancy period
• Clearly shows tenant's actual usage
• Easier to prove amount owed

Unmetered Properties

• Fixed annual charge based on rateable value
• Calculate tenant's share by days occupied
• Get statement covering tenancy dates
• May need to apportion annual bill

Evidence You Need

Essential Documents

• Tenancy agreement (bill liability clauses)
• Bills/statements for tenancy period
• Proof you paid the bills
• Tenancy start and end dates
• Calculation of amounts owed

Supporting Evidence

• Correspondence requesting payment
• Letter before action sent
• Meter readings (if applicable)
• Bank statements showing payments
• Provider correspondence/demands

Unpaid Bills Evidence Checklist

Tenancy agreement bill clauses
Itemised bills/statements
Proof of your payment
Tenancy period confirmation

Written payment requests
Letter before action
Breakdown by bill type
Interest calculation

Start Your Unpaid Bills Claim

The Money Claim Pack includes court documents and guidance for recovering all types of tenant debts.

Start Your Claim — £34.99

Court fees from £35 extra (based on claim amount)

Frequently Asked Questions

Unlike generic form builders, we validate 20+ legal requirements before generating court-ready documents — reducing the risk of rejected claims.

Compliance checks included before documents are generated
Jurisdiction-specific documents for UK landlord workflows
Step-by-step guided wizard built to reduce mistakes and rework

You can claim bills the tenant contractually agreed to pay but didn't, including: water rates, broadband/internet, TV licence (if in their name), phone lines, waste collection charges, and any other services specified in your tenancy agreement.

Unlike gas and electricity, water companies cannot switch off supply for non-payment. Water is often billed to the property (not the person), so landlords may remain liable for tenant water bills. Check if your area has water meters and who the account holder is.

Only if: (1) the tenancy agreement made the tenant responsible for TV licence, (2) the TV licence was in their name and they didn't pay, or (3) you paid the TV licence on their behalf. TV licence enforcement is usually handled by TV Licensing directly.

Check your tenancy agreement carefully. If it says rent is "all inclusive" or specifically includes broadband, you likely cannot claim extra. If broadband is listed as a separate tenant responsibility, you have a claim.

You need: tenancy agreement showing tenant's responsibility for specific bills, bills or statements showing unpaid amounts, proof of dates (matching tenancy period), and evidence you paid the bill on their behalf (if applicable).

Water rates are often charged to the property owner. You must pay the water company to avoid enforcement. Keep all bills as evidence, then claim reimbursement from your tenant under the tenancy agreement.

Yes, you can combine all unpaid bills, utilities, and other debts into a single money claim. This is more cost-effective as you only pay one court fee. List each item separately with amounts in your particulars of claim.

Contact the provider for a final statement covering your tenant's occupation period. Most providers can produce historical billing statements. You need accurate figures to make a valid claim.

Only for bills accrued during their tenancy. You cannot claim for bills after they moved out unless they remained contractually liable (rare). Calculate amounts based on their actual occupation dates.

Get an itemised statement from the service provider. If the tenant disputes the accuracy of provider bills, that's between them and the provider. Your claim is for reimbursement of bills you paid or liability you incurred.

Ask Heaven

Get instant answers, guidance, and next steps with Ask Heaven.

Ask Heaven

Related Guides

Related Resources

Unpaid Utilities Claims

Recover utility bills from tenant

Council Tax Claims

Recover unpaid council tax

Claims Against Former Tenant

Trace & claim from ex-tenant

Money Claim Pack

Recover rent, damage, and other tenant debts.